Cancel Your Order

Cancel Your Order

1. Cancellation Period

Customers have the right to cancel the order within 1 working day from the date of purchase. Working days exclude weekends and public holidays.

2. How to Cancel Your Order

To cancel an order, customers must follow these steps:

1. Contact Customer Support: Customers can reach out to our customer support team via email or the designated communication channel on our website. They should provide their order details and the reason for cancellation.

2. Timely Notification: Customers must notify us within the specified cancellation period. Any requests received after this timeframe may not be eligible for cancellation.

3. Refund Process

• If the cancellation request is received within the stipulated time, we will process a full refund to the original payment method.
• Refunds will be initiated promptly, but the actual processing time may vary based on the payment gateway and financial institutions involved.

4. Exceptions of cancel the order

• Shipped Orders: Once an order has been shipped, it cannot be canceled. Customers can refer to our return policy for further assistance.
• Custom or Personalized Items: Orders for custom-made or personalized products are non-cancellable.

5. Contact Information

For cancellation requests or any related inquiries, customers can reach us at:

• Email: petpurrfectionemporium@gmail.com